Business Recovery complaints procedure

Complaints Procedure

The team at Lovewell Blake always strive to provide a professional and efficient service

If at any time you would like to discuss with us how our service to you could be improved or if you are dissatisfied with the service that you are receiving, please let us know by telephoning or writing to the partner dealing with your affairs. 

We undertake to look at any complaint carefully and promptly and do all we can to explain the position to you. If we have given you a less than satisfactory service we undertake to do everything reasonable to put it right. 

If you feel that your complaint is not properly addressed or it you consider that the partner responsible for your affairs is not appropriate for the initial contact, please contact our managing partner or senior partner

You of course retain the right to take up matters concerning the conduct of Andrew Turner as an Insolvency Practitioner with the Insolvency Practitioner Complaints Gateway operated by the Insolvency Service if you are dissatisfied by our response to your complaint. 

Further information on the Insolvency Practitioner Complaints Gateway can be found here.

Licensing Body

Andrew John Turner, FCCA, is a member of the Association of Chartered Certified Accountants ("ACCA") and until 31 December 2019 was also licensed to act as an Insolvency Practitioner in the United Kingdom by the ACCA.

From 1 January 2020 Andrew Turner became, and currently is licensed to act as an Insolvency Practitioner in the United Kingdom by the Institute of Chartered Accountants in England and Wales ("ICAEW"). Accordingly he is now subject to a the regulatory regime of the ICAEW in relation to his work as an Insolvency Practitioner. Please see the ICAEW website here for contact details and further information. 

Lovewell Blake LLP are regulated by the ICAEW in connection with any advice given and conduct during the course of our work. The advice given and our conduct during the course of this work will be in line with the current best practice and our understanding of the legislation at the time that the work is undertaken. Please see the ICAEW website here for contact details and further information. 

Rules governing actions

All members of the ACCA are bound by the rules of the ACCA which can be found here

All Insolvency Practitioners are bound by the rules of their authorising body. The rules of the ICAEW, the body that licences Andrew John Turner, can be found here

In addition Insolvency Practitioners are bound by the principals and the best practice guidance set out in the Statements of Insolvency Practice (SIP's), details of which can be found here

Ethics

All Insolvency Practitioners are required to comply with the Insolvency Code of Ethics and a copy of the Code can be found on the ICAEW website here

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